The online store belongs to the company with the following information:

Name : ----------------

Distinctive title : Carel

Address : Katakolo Ilia, 27067, Greece

Tel. : +30 262 177 0096

VAT Number : ---------------

Tax Authority : -------------

Consider the following terms and conditions before placing your order. We inform you that before placing your order, you agree to be bound by these rules.

1. Age limit

The online store sells products only to people over the age of 18 and reserves the right to refuse the sale otherwise.

2. Opening hours is an online store and, therefore, is accessible to its visitors / customers 24 hours a day, 7 days a week. However, telephone or electronic communication with the store is possible within the hours 9:00 - 15:00, weekdays and Saturdays outside public holidays.

3. Description of Services provides full services for the acquisition of its products. These services include online purchase, mail, fax, telephone, confirmation of your purchase, choice of payment terms, correct packaging, safe delivery to your place and receipt or invoice delivery note.

4. Order

The amount listed on the site includes VAT. 24%, but transportation costs are not included. The prices are mentioned on the corresponding page of the site, where the user chooses the way in which he wants the shipment / payment to be made, or you can see them in detail in the receipt that you will receive with your purchase. does not bear any responsibility for anything that happens beyond what can be checked, ie it is not responsible for loss, delayed orders or interruption of telephone, electricity, software program or other systems. Nevertheless, it remains at the disposal of its users-customers for the smoothing of any problems.

5. Order Confirmation

From you will receive an update that will confirm your order, within 24 hours of its electronic registration and only then, the order becomes binding. We urge you to print this page and keep it as proof until you receive the legal proof of the product. Your order will be confirmed by e-mail, fax and / or sms. On the receipt that will accompany your product upon receipt, you will find the full purchase amount, including all costs and taxes that may be mandatory. If you wish, there is the possibility of issuing an invoice instead of a simple receipt, but it must be preceded by a relevant update.

6. Packing

Ψ is responsible for ensuring the correct packaging of your products, each according to its particularities. The packaging includes safety packaging, both internally and externally, for better protection. If, however, a product is found upon receipt, which is not even, then with our charge it will be replaced, after a direct telephone notification by the customer. Ψ reserves the right to control the product, in order to decide on its condition and whether the customer is responsible or not.

7. Delivery

The delivery of the products takes place, except in the case of cash on delivery, after receives the entire amount of the order. Delivery is made immediately from the date of order confirmation. Delays due to strikes or other unforeseen situations (see weather, etc.) are not included in the delivery time period.

8. Transportation Costs

Shipping costs for all of Greece are free for any purchase over 50€. For each purchase of an amount under 50€, the shipping costs are at  3.50€

9. Payment methods

The customers of can choose from the following payment options of their orders:

Bank account deposit

Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners

Each order is processed once payment has been made for both the specific item and the shipping costs.

10. Shipping / delivery methods

Depending on the address of the recipient, the delivery of orders is done either by an employee of the company by the same means, or by a cooperating courier service (courier), or through an agency / post office, in special cases. In addition, the customer has the option to pick up his order from the company's physical store, by appointment, free of charge.

11. Issuance of receipt / invoice

The company is obliged to issue a retail sales receipt (or invoice based on information that the customer will provide) for each purchase.

12. Quality guarantee / returns

The team of, utilizing its long experience and know-how in its field, guarantees the safekeeping and maintenance of the items in the store catalog under professional conditions. In addition, it makes every effort to ensure that each item is delivered to the customer in perfect condition. In case of any defect in the product or in its packaging, the customer is requested to contact within five (5) working days, in order to launch either the replacement of the product or the return of the money by credit to a bank account or credit card (not cash).

13. Restrictions of Use

The entire content of the site is registered based on EU legislation. and is protected by international copyright law and international procurement contracts. Material from as well as related services, can not be copied, distributed or transmitted in any way if not allowed by Users of the site can download a copy of part or all of the material for personal, non-commercial use provided that they do not modify the material in any way, nor delete or change anything related to copyright and authenticity. All material on this site is provided for lawful use only.

14. Limitations of Liability does not bear any responsibility for technical errors of any type, both in the computer and in the software it uses, for problems with the network connection or for incomplete, unclear or delayed transmissions. In no case is it liable for damages resulting from the use of material from this address.

15. Protection of personal data

At carelshop we want you to know and have control over what data you share with us and what we do with it. This text (called the Privacy Policy) explains in simple words but also clearly what data we collect and how we use it. Its purpose is to help you decide what data you want to share with us and how.

Below is a brief presentation on the most important points of the privacy policy, but we suggest that you read the full text.

When you use carelshop - even without buying a product - we receive personal information from you such as the IP address and the type of device you are using, without them identifying you. In addition, by choosing to create an carelshop account, you share with us your e-mail address, your mobile number, your name and details of your address. We use this information to secure your account as well as to contact you about issues that concern you.

At carelshop he wants to make your online shopping better. We give you the opportunity to save in your account products that interest you. We use information from the products you are looking for, seeing and storing to show you results that may interest you most as well as to alert you to opportunities that may interest you.

Ψarelshop provides the possibility of public communication. Product reviews are public and visible to all carelshop visitors.

Through your account settings you can choose which data you will share with us and manage your preferences regarding our communication with you and promotions.

For any question or comment regarding this policy, do not hesitate to contact us by email at


All the data you provide to us is required by the services we use in order to work.

Account information

You do not need to have an account to use or make a purchase from carelshop. If you choose to create an account we will ask you for the following information:


Last name


Landline or mobile phone

Address information

Login code

The above information does not appear in public. Only your name appears when you log in with the password, which only you know. Giving the above information you can very easily make your online purchases, without having to fill in the order form every time. You can also track the progress of your order as well as the history of all your orders. This information is also used by specialized staff of our store to send the products of your order.

You can also choose if you want to receive updates from offers and news of our store.

Shipping / Billing Details

If you make a purchase through carelshop, we will ask you for the pricing and shipping details of the products you will buy. The invoicing data is used for the issuance of the receipt or invoice and is stored securely by carelshop which is accessible only to specialized staff of our store.

In order to be able to process your order, we share the shipping details with the transport company, where it will deliver your products.

If you choose card payment, your card details are not saved by carelshop, they are registered in the payment form of the cooperating bank.

Data we receive

When you use our services or visit our store, we may receive data that concerns you. We use this data in order to provide our services.


Cookies are small text files that contain pieces of information that are stored on your computer or device and that you send us each time you visit. We use cookies in order to be able to offer you personalized content and to measure the performance of carelshop and to export statistics for the use of our services. Most browsers accept cookies automatically, however you can control the behavior of your browser from its settings. However, keep in mind that cookies are necessary in order for your account to work, although they are not necessary for every use of the site.

Traffic history

All network services have access to specific data sent from your device while browsing the internet. So we also receive data from your carelshop navigation and from your interaction with our other services, even if you do not have an carelshop account. For example, when you visit an carelshop page. We call all this data Traffic History.

This Traffic History includes information such as the IP address, the type and manufacturer of your device, the type of browser and operating system, the page you are visiting, the page that referred you to us, the search terms you used and your cookies.

We use this data to ensure that our services operate safely and quickly, to improve the content we provide and to evaluate its effectiveness. We may also use this data in conjunction with data you provide to us to show you personalized content that you may be more interested in.


Carelshop is made to make your online shopping better. In general, we do not share your personal data with third parties. In cases where we do, we do so either with your consent, or because it is necessary for us to be able to provide our services, or because we must comply with applicable laws.

Service providers

In order to offer you our services, we in turn receive services from companies located in the EU. and the USA. For example, we use Google Analytics to better understand how our users use carelshop, and we use third-party data networks to connect our infrastructure to the internet. We may share your personal data with some of these providers, but in a manner consistent with our Policy and always with a commitment that this data will be used solely in a manner that we indicate. We also share your payment information with payment service providers to make payments or make a transaction dispute.

Compliance with the law

We may store, use or disclose your personal data if we deem it necessary to comply with applicable law or an ongoing legal process, or to protect the life of an individual, as well as to ensure its integrity. our service against misuse, such as the dissemination of defamatory, inappropriate or unwanted content. We can also do the same to deal with fraud.


The data you share with us are assets of our company and follow it. However, you can request their deletion or correction at any time by e-mail to

Non - personalized information

We share non-personalized information in the form of statistics or aggregates about the popularity of products and categories, but we do not share your personal information with them.

Manage your data

You can check, correct and / or delete your data at any time through your profile settings. You can also request deletion of your account. In addition, you can choose to opt out of the processing of your personal data if you wish.

Access to your personal information and their information

If you have an carelshop account, you can access your personal information through your profile at any time and change, correct or delete it if you wish.


You can request the deletion of your account by sending us an e-mail at

Exception to editing

You can use your account settings to exclude your data from certain forms of processing. For example, you can opt out of receiving newsletters and turn off certain types of alerts.

Additional information or assistance

Do not hesitate to contact us for any questions or comments regarding the Privacy Policy.



Changes in our Policy

We will review this Policy from time to time, but its latest version will always be available at If we consider a review to be important, we will notify you by email using the address you have stated in your account. In any case, by using our services you accept this Policy and you are bound by its terms.

16. Modifications of Terms reserves the right to modify these terms, regarding future orders. By using the site, you agree to be bound by these modifications as well as the existing operating rules.

17. Product prices

The indication "web price" that is listed on the products of our page,, means that the specific products have a different price if they are purchased through the online store from the price at which they are available in the physical our store. does not bear any responsibility and does not cover differences in prices of products purchased from our physical store and the customer found out afterwards the existence of the product with a lower price at

18. Right of withdrawal

Any customer who buys a product from reserves the right within fifteen (15) calendar days, to return the product or products he bought for any reason, even unnecessarily and to request a replacement with another product, a refund . The above right exists only in case the product or products are in their original condition, without being put into operation or used or the packaging or the product itself has been damaged. In case finds that none of the above applies, it reserves the right to refuse the customer the replacement or the refund. The cost of returning the product or products is borne by us unless the customer wishes a refund where the charge for the return is borne by him.